Chat Window is used by visitors to chat with your customer service representatives.
Offline Message Window is used for your website visitors to leave an offline message when the status of a chat button is offline.
Pre-Chat window is a window where your visitors need to enter their information before initiating a chat request. It enables agents to know more about visitors before accepting their chats.
You can select one branding image from our gallery or click on From My Computer to upload your own image;
Note: The suggested size of your custom branding image is 540px*84px.
Now you have successfully put the branding image onto the chat window. The new setting will take effect on pre-chat window and offline message window automatically and immediately. You can refresh your website and then click the chat button to see how the setting works to your satisfactions.