Can I design and use my own ticket Signature?

September 12th, 2018 | Comm100 Ticket

A Ticket Signature is a block of text, sometimes with images or hyperlinks, appended to the end of a ticket message which often contains the sender’s name, contact information, or website URL. With Comm100 Ticket, the pre-defined signature will be automatically attached to each of your ticket messages.

Step by Step Instructions

  1. Log in to your Agent Console and go to the Ticket tab.

  2. Click Ticket under Preference.

    ticket signature 1
  3. Click Signature in the popup window.

  4. Edit the content of your signature.

    ticket signature 2
  5. Click Ok to save your signature.
    Now each of your ticket replies will include this signature. You can edit signature again before sending the reply out.

    ticket signature 3