Why aren’t my automatic chat invitations showing up when I want them to?

February 28th, 2019 | Troubleshooting FAQ
Issue you are experiencing:

Live chat is deployed on my website and automatic chat invitations have been enabled, but they do not always show up when I want them to.

Potential Causes:
  • Invitation is not setup for the right campaign.
  • Some or all your Automatic chat invitations have been set up to show only once per website visit.

Possible Solution

  1. Go to Campaign> Invitaion . Select the right Campaign from the top-right Campaign menu and Enable Auto Invitation.
  2. Under the Auto Invitation menu click the edit button (Pencil Icon).
  3. auto-invite issue
  4. Uncheck Pop up only one time during one visit .
  5. auto-invite issues
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