Many thanks to Comm100. It saves us time and also increases our productivity.
What attracts me most is that I can fully customize the knowledge base and have my own branding.
Comm100 Knowledge Base is fully hosted and managed by Comm100. No software to download or install. We take care of all the hardware, software, backup and maintenance work on the sever side to simplify your IT infrastructure so that you can have more time to spend on running your business.
We completely understand the importance of high reliability and security to your business. To ensure the highest possible availability, we use high-end HP servers to run the application, world-class data center to host our server farm, and RAID ADG to protect your data from hard disk failure. Rigorous backup and disaster recovery plan are enforced.
You and your visitors only need a web browser to use Comm100 Knowledge Base. Comm100 Knowledge Base is fully cross browser compatible. Your visitors can access the knowledge base with any standard web browser of their choice, such as IE, Firefox, Chrome, Opera & Safari, etc.
This enables you to quickly insert a knowledge base article into your ticket response as well as submit a ticket as a knowledge base article candidate.
This enables you to submit a forum topic as a knowledge base article candidate and build your knowledge base articles quickly.
This enables your customers to access your knowledge base in your help desk, which offers a centralized place for your customer service channels.
With the integration, you can have a 360 degree view of a user’s information, including chat transcripts, offline messages, tickets, search history, etc.
Articles are categorized in your knowledge base. All visited pages of your knowledge base, from the home page to the currently viewed page, are recorded. This makes it easy for your visitors to find answers and backwards navigation.
It’s easy for your visitors to search for what they need in your knowledge base. Both quick search and advanced search are supported. The search result is displayed according to the degree of relativity.
Featured articles are listed ahead of non-featured articles, so that your visitors can easily notice them.
A list of related articles is displayed with every article, which helps your visitors get more related information.
Popular Articles and Latest Viewed Articles in your knowledge base are automatically recorded and displayed to your visitors.
Full information of an article, including Views, Attachment, Related Articles, Feedbacks, etc. is recorded.
Visitors can easily share the articles onto their Facebook, Twitter, Google or Yahoo accounts.
Visitors can quickly bookmark an article they like or share an article with their friends, customers or associates by email.
You can allow visitors to export the articles they like to Text or CSV format.
Visitors can rate an article as helpful or not helpful as well as leave a comment to an article.
You can define who can access your knowledge base. Four options are provided: Public, User & Operators, Operators Only and Closed.
You can define the permissions of each operator, including Manage Site Settings, Manage Categories, Manage Articles, Manage Feedback, Manage Labels, Permanently Delete Articles and View Reports.
You can define who can leave feedback in your knowledge base; whether the feedback needs to be moderated by operators and who can view the feedback.
Categories Statistics shows you how many categories you have, which one is most popular, which one is least popular and your top ten most popular categories.
Article Statistics shows you how many articles you have, which get the most views, the number of articles created during a specific month and the number of the articles created or updated by one operator during a period of time.
Search Statistics shows you the successful searches, the failed searches and the most popular search conducted by visitors in your knowledge base.
Authors Statistics shows you the top 10 authors who gain the largest number of total views from all the articles created by them.
USD 19 operator/mo
Unlimited Categories & Articles
Your Own Branding
Feedback & Share
Report & Analysis/p>
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