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Customer Profile

movavi logo
Industry
Software
Users
Video editors
Comm100 Customer
Since June 2020
Need
To showcase products & reduce agent workload by answering general FAQs

Movavi’s chatbot answers common FAQs so their agents can use their time on more complex, or high-value queries.

The bot also showcases products, helping to convert leads, as well as provide quick information based on new and current members of the software.

Top Questions/Intents

Movavi’s chatbot is well directed but some of the intents that can be asked are:

  • “How do I remove the watermark?”
  • “How do I activate?”