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Customer Profile

mcmaster university
Industry
Higher Education
Users
Students and prospects
Comm100 Customer
Since July 2020
Need
To be accessible 24/7 for current & prospective students

McMaster University’s chatbot – MAC – provides quick answers for current and prospective students. It guides the students to the right resource and knowledge base to make sure the students are well taken care of.  

 

Top Questions/Intents

Not sure where to start? Here are a few top questions that McMaster’s chatbot gets asked – try them out for yourself! 

  • How do I apply?
  • I need an official transcript.
  • How do I pay my tuition?
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