Answer common questions to reduce agent workload

Lake Michigan Credit Union’s chatbot generates leads by routing customers to the right page. It also answers general, common FAQs to reduce agent workload and allow them to focus on more complex or high-value queries.

The chatbot focuses on using natural language processing for its initial greeting message. This allows visitors to have more conversational experience with the chatbot.

Top Questions/Intents

Ask about banking to access their variety of options and services such as “Account eligibility” and “Are there any charges for using an ATM?”.