Answering general FAQs and driving sales

Kotsovolos, one of Greece’s largest consumer electronics retailers, uses Comm100’s chatbot to answer shopper queries. It can route to relevant departments, answer frequently asked questions, and is fully integrated into Kotsovolos’ inventory management system to look up item or store-specific requests.

Top Questions/Intents

Not sure where to start? Here’s a few top questions that the Kotsovolos chatbot gets asked – try them out for yourself! 

• Αλλαγή στην παραγγελία μου (Change my order)
• Παραγγελία που είναι σε εξέλιξη (Order in progress)
• Λάθος διευθηνση (Wrong address)