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The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More about 9 effective tips for customer service on social media

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More about understanding customer pain points

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More about keep visitors focused on your website

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More about add a human touch to your website through live chat

This is the second article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More about 5 key guidelines for upselling and cross-selling

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More about the art and science of product grouping

This is the final segment in a four-part series of articles on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies + Read More about how are we doing? measuring live chat effectiveness

This is the third article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More about who really needs assistance? influencing the choice to live chat

This is the second article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More about what do online consumers want? meeting live chat user expectations

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More about accessibility is key to customer satisfaction in 2014

Conversion rate can be a difficult thing to improve. It’s a more-or-less direct representation of your site’s ability to create and retain customers + Read More about 5 ways to increase your ecommerce conversion rate

This is the first part in a four-part series of articles on how to create a dynamic live chat strategy.  Part 2: What Do + Read More about why live chat? developing strategies goals

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More about 5 best practices for online chat support

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More about 10 ways to increase website conversion rates with live chat