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Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More about 8 reasons why you need a live chat script

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More about 8 reasons why your website needs live help

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More about is your live chat system protected against ddos attacks?

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More about 5 tips for getting off to a great start with live chat

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More about how to provide 24/7 live chat support with limited resources

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More about 5 ways to make sure your live chat support is consistent

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More about 5 metrics to consider when evaluating customer service performance with live chat reports

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More about how to reduce bounce rate with live chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More about 4 best practices for follow-up emails after chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More about 7 live chat tips to make it more effective for your company

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More about how to find the best live chat software

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More about [rfp template] live chat software review questions

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More about 5 ways to get the most out of canned messages

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More about 7 live chat etiquettes to boost your customer satisfaction

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More about add a human touch to your website through live chat

This is the final segment in a four-part series of articles on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies + Read More about how are we doing? measuring live chat effectiveness

This is the third article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More about who really needs assistance? influencing the choice to live chat

This is the second article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More about what do online consumers want? meeting live chat user expectations