Blog

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More about live chat best practices for financial services

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More about chat did that! and now you can prove it with chattribution

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More about five tips to successfully onboard live chat agents

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More about how to deliver better customer service with comm100 live chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More about live chat software review: top 8 questions to ask

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More about live chat – lots to love, but how to choose?

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More about 4 ways live chat reduces your operating costs

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More about how to design an effective live chat button

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More about what are the ‘five mys’ of live chat?

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More about comm100 is hipaa compliant: protect important health data with comm100 live chat

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More about is your consumer trust at risk? live chat can help

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More about what is live chat? how is it different from instant messenger?

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More about 8 reasons why your cio will love live chat

Introduction It’s 2018, and eCommerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More about 8 ways that live chat is boosting ecommerce sales (and what you can do to get in on it)

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More about 10 undeniable dangers of free live chat apps

If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based Marketing (ABM). + Read More about account based chat: three simple ways to boost your abm program

The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More about live chat vs phone – what are the differences?

Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More about business benefit, right now: why is live chat an urgent priority?