Blog

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get + Read More

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More

There are over 2.8 billion monthly active users on Facebook, and counting. Chances are high that some of these users are your customers, and whether you’re aware of it + Read More

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of + Read More

When it comes to customer service, everybody appreciates a first time, single contact resolution – the customer asks their question, and they get their answer + Read More

If you work in post-secondary education, you’ll know just how competitive an industry it is. Institutions compete with one another to win national and international students and + Read More

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More

We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More