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With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More about 6 tried & tested customer service improvement strategies

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More about the ai advantage: top 4 benefits of ai in customer service you should know

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More about top 5 higher education customer service trends for 2023

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More about 5 customer service best practices every successful team follows

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More about guest blog: 10 chatbot features that make your bot more helpful to customers

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More about bringing automation to customer service – 5 chatbot examples for any industry

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More about why are organizations adopting sms customer support?

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More about how are customer service teams using sms support?

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand.  New data outlined in a + Read More about the top customer service expectations that brands aren’t meeting

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More about accessibility in customer service – how comm100 live chat meets government requirements

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More about guest blog: on-demand economy – how to pivot customer service practices to give consumers what they want

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More about guest blog: how to personalize customer service – 6 actionable strategies

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not + Read More about 5 winning customer service improvement strategies for 2022