Customer support has long been treated as a cost center, absorbing budgets without generating direct revenue. But that perception is shifting rapidly. AI-powered + Read More about 9 ways ai can help companies reduce support costs in 2026
It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
Unlock the insights
Blog
LivePerson built its reputation as an enterprise conversational AI platform over two decades, powering customer messaging for some of the world’s largest brands. + Read More about top 7 alternatives to liveperson in 2026
Customer service leaders are facing an uncomfortable truth: the AI solutions they implemented two years ago are already obsolete. While early adopters celebrated + Read More about everything you need to know about ai in customer service: a detailed guide
There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More about how ccaas providers are increasing customer value with digital-first partnerships
As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More about the future contact centre – how ccaas providers can deliver digital with a single partnership
The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More about why are contact centres adopting a digital-first strategy?
In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More about guest blog: the future of customer service: changes & challenges in 2022
My phone rings. It’s a mobile number, and I’m expecting a call. I pick up the phone. An automated voice responds: “We are calling + Read More about the telephone is a dying communication channel. and it’s being killed by robocalls.
Picture this: A screen with four applications open, arranged in windowed tiles so you can still access the other five other applications hidden + Read More about 7 benefits of unified communications for contact centers
Be in the know!
Get our monthly customer service news and best practices update delivered to your inbox.
By clicking "Subscribe", you agree to our Privacy Policy.
If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More about how to improve call center customer satisfaction with live chat
AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrick’s groundbreaking + Read More about contact center ai – what’s out there?
Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More about 10 contact center management mistakes & best practice tips to fix them!