Blog

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More about 3 reasons it’s now time for chatbots for credit unions

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More about 5 reasons why colleges & universities need live chat & chatbots

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More about top 4 steps to integrate chatbots into customer service

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More about chatbot vs. live chat: which is better for your customer service?

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More about task bot: simple but effective 24/7 automated support

By 2025 the chatbot industry is expected to be worth $1.25 billion, growing at a CAGR of 24.3%, according to a new report by Grand View + Read More about why are top brands embracing ai chatbots?

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More about best chatbots – top ai chatbot technology in 2022

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More about guest blog: 5 ways chatbots can improve your customer satisfaction

Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from.  If you’re here because you’re trying + Read More about 6 top chatbot examples: ai customer service bots in action

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More about guest blog – how social media chatbots can help businesses target and generate leads

Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more.  + Read More about why agents need chatbots – and chatbots need agents

In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More about ai chatbots in the contact center – help in a crisis

“Artificial intelligence” might come across to many as a trending buzzword used by enthusiastic tech theorists and marketers, but in this series I’ll + Read More about ai chatbots: the dream vs. the reality (pt. 2: automation)

The concept of “artificial intelligence” often gets invoked as a buzzword by enthusiastic tech theorists or marketers, but in this series, I’ll show + Read More about ai chatbots: the dream vs. the reality (pt. 1 – delight)

Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer + Read More about top 10 chatbot faqs

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More about 3 ways ai-powered chat helps healthcare providers improve patient experiences and operational efficiency

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More about ai-powered chat brings conversational business intelligence to your fingertips

Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry. While one chatbot may be able to book you + Read More about journey mapping for chatbots: how to create a chatbot decision tree from scratch