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A Comprehensive Guide to Live Chat Software
May 19th, 2022 | Live Chat

Customer service expectations have never been higher. Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every + Read More

Banking AI Chatbots – Benefits, Use Cases & ROI
May 5th, 2022 | Chatbot

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More

How to Accelerate Credit Union Digital Transformation
May 4th, 2022 | Chatbot, Live Chat

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

Improving Government CX – The Fundamental Building Blocks for Success
April 26th, 2022 | Customer Experience

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More

The Top 4 Credit Union Technology Trends to Watch
April 21st, 2022 | Chatbot, Live Chat

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

The Real Benefits of Chatbots in Higher Education
April 20th, 2022 | Chatbot

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More

What are the Benefits of Local Government Chatbots? 
April 12th, 2022 | Chatbot

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More

3 Successful Higher Ed Chatbot Use Cases
April 11th, 2022 | Chatbot

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More

4 Ideas to Increase Credit Union Membership
March 23rd, 2022 | Chatbot, Live Chat

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More

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4 Foundational Steps to Improving Service Delivery in Government
March 21st, 2022 | Customer Service

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is + Read More

A Complete Guide to Improving Customer Service in Government [with Best Practices & Use Cases]
March 16th, 2022 | Customer Experience

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction + Read More

4 Reasons Why Government Live Chat Software is Critical in 2022
March 14th, 2022 | Live Chat

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More

Top 4 Strategies to Improve Credit Union Member Experience
March 9th, 2022 | Customer Experience

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of + Read More

3 Reasons it’s Now Time for Chatbots for Credit Unions
March 6th, 2022 | Chatbot

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More

Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality
March 2nd, 2022 | Customer Experience

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More

How to Improve Credit Union Member Engagement
March 2nd, 2022 | Customer Experience, Omnichannel

There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, but there’s more to credit + Read More

Should Higher Education Offer Live Chat for Students?
February 24th, 2022 | Live Chat

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More

The Top Customer Service Expectations that Brands aren’t Meeting
February 17th, 2022 | Customer Service

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand.  New data outlined in a + Read More

How to Improve Student Support Services – Meeting Sky-High Expectations in Higher Education
February 17th, 2022 | Customer Experience, Omnichannel

Today’s students are CX-indulged. Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of + Read More

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