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Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed
September 19th, 2022 | Chatbot

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More

Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program
June 15th, 2022 | Customer Experience

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More

Guest blog: The Future of Customer Service: Changes & Challenges in 2022

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More

Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want
February 15th, 2022 | Customer Service

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More

How AI and CRM are Changing the Future & Face of Customer Service
November 25th, 2020 | Customer Service

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads
July 20th, 2020 | Chatbot

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More

Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times
June 25th, 2020 | Customer Service

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More