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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Implementing Proactive Chat Initiatives to Reduce Shopping Cart Abandonment
June 5th, 2024 | Live Chat

Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make + Read More

Predictive Customer Service: AI’s Role in Anticipating Needs
April 10th, 2024 | Customer Service

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit + Read More

Gamification in Higher Education: Tapping into Student Motivation and Engagement
February 6th, 2024 | Higher Education

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More

Enhancing Citizen Engagement: AI in Government Communication
November 21st, 2023 | Chatbot

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More

Incorporating Live Chat into Educational Programmes for Students with Dyslexia could Revolutionize the Face of Inclusive Education
July 27th, 2023 | Live Chat

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More

AI Chatbots are Improving Customer Experience Faster than Expected
June 12th, 2023 | Chatbot, Customer Experience

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More

Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023
February 6th, 2023 | Customer Experience

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best + Read More

Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed
September 19th, 2022 | Chatbot

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More

Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program
June 15th, 2022 | Customer Experience

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More

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Guest blog: The Future of Customer Service: Changes & Challenges in 2022

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More

Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want
February 15th, 2022 | Customer Service

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More

How AI and CRM are Changing the Future & Face of Customer Service
November 25th, 2020 | Customer Service

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads
July 20th, 2020 | Chatbot

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More

Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times
June 25th, 2020 | Customer Service

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More