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Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More about why do universities & colleges choose comm100 live chat?

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More about 4 chatbot customer service use cases for every industry

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More about 4 obstacles you face without live chat software

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More about how higher education suffers without digital student engagement

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More about banking ai chatbots – benefits, use cases & roi

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More about how to accelerate credit union digital transformation

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More about improving government cx – the fundamental building blocks for success

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More about the top 4 credit union technology trends to watch

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More about the real benefits of chatbots in higher education

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More about what are the benefits of local government chatbots? 

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More about 3 successful higher ed chatbot use cases

As financial institutions continue to reel from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available + Read More about 4 ideas to increase credit union membership

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More about 4 reasons why government live chat software is critical in 2022

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of + Read More about top 4 strategies to improve credit union member experience

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More about 3 reasons it’s now time for chatbots for credit unions

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More about should higher education offer live chat for students?

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand.  New data outlined in a + Read More about the top customer service expectations that brands aren’t meeting

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More about accessibility in customer service – how comm100 live chat meets government requirements