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87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More about how live chat improves the digital customer experience

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More about 5 reasons why colleges & universities need live chat & chatbots

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More about top 4 steps to integrate chatbots into customer service

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More about contact center digital transformation – the essential stages for a smooth and successful transition

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More about the role of social media in higher education – 5 best practices for engagement

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More about engaging with international students – top tips for higher education

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More about digital transformation in customer service – navigating security threats (part 4 of 4)

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More about digital transformation in customer service – 5 inspirational success stories (part 3 of 4)

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More about white label chat service – what to expect and how to use for your business?

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More about 5 things to look for in a white label live chat software

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More about how to provide personalized customer service on various channels to boost customer satisfaction

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More about 5 reasons why you should white label live chat

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More about digital transformation in customer service – the building blocks for successful digital transition (part 2 of 4)

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More about digital transformation in customer service – why you can’t afford to ignore it (part 1 of 4)

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More about how to use live chat to support the ecommerce customer journey

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More about transforming customer service in a student’s world – a q&a with dawson college

There are over 2.8 billion monthly active users on Facebook, and counting. Chances are high that some of these users are your customers, and whether you’re aware of it + Read More about top 4 goals with solutions for better customer service via facebook

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More about task bot: simple but effective 24/7 automated support