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Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More about building the perfect knowledge base template article

A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they + Read More about what do i need to know to create a knowledge base?

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More about what is a knowledge base and why is it useful?

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More about how to draft effective customer satisfaction survey questions for hotels & tourism

It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More about giving employees a voice with internal customer satisfaction survey questions

Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More about how to create successful customer satisfaction survey questions for it helpdesks

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More about how to create the best ecommerce customer service surveys

There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More about customer satisfaction survey questions for the service industry

Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More about how to create the perfect customer satisfaction survey: questions, tips & templates

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More about how to use continuous improvement strategies for customer experience improvement

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to + Read More about customer experience mapping: how to create smoother, more effortless journeys

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More about 10 contact center management mistakes & best practice tips to fix them!