Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

We’ve collected some new trends for 2017 in the customer service industry. You can take a look and see how these trends can + Read More

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More

Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

This is the third article in a five part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More