MaximumOn™ Technology Provides Guaranteed Uptime for Live Chat
September 4th, 2018 | News & Updates

We understand that reliable and robust live chat service is critical to the success of our customers. That’s why we spared no effort + Read More

Introducing Audio & Video Chat in Comm100 Live Chat
May 3rd, 2017 | News & Updates

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More

We Are Switching Comm100 Live Chat Agent Console from Flash to HTML5
March 2nd, 2017 | News & Updates

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More

Top 3 Ways to Handle Bad Reviews on Social Media
September 1st, 2016 | Customer Service

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

Report
Actionable insights and best practices to level up your live chat
CCW Disruptive Technology Report: Live Chat
10 Warning Signs That Your Customer Service Sucks
August 25th, 2016 | Customer Service

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

Comm100 Live Chat Achieves Security Milestone with PCI Compliance
June 22nd, 2016 | News & Updates

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More

8 Proactive Chat Best Practices with Ready-to-Use Scripts
February 21st, 2016 | Live Chat

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Leverage the Power of Post-Chat Survey: Tips and Best Practices
February 1st, 2016 | Live Chat

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

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Discover the most promising bot and AI technologies available today
AI and Bots: Are you ready?
Leverage the Power of Pre-Chat Survey: Tips and Best Practices
January 28th, 2016 | Live Chat

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

The Top Trends in Customer Service for 2016
January 14th, 2016 | Customer Service

We’ve collected some new trends for 2017 in the customer service industry. You can take a look and see how these trends can + Read More

Customer Satisfaction Versus Customer Loyalty
October 30th, 2015 | Customer Service

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

Is Your Live Chat System Protected Against DDoS Attacks?
September 16th, 2015 | Live Chat

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

eBook
Straight answers to the 10 most important questions about getting started with chatbots
Know before you Bot
5 Ways to Increase Repeat Customers
September 3rd, 2015 | Customer Service

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

How to Provide 24/7 Live Chat Support with Limited Resources
September 1st, 2015 | Live Chat

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More

5 Tips on Using Live Chat for Tech Support
August 26th, 2015 | Live Chat

Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More

How to Reduce Bounce Rate with Live Chat
August 14th, 2015 | Live Chat

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

Who Really Needs Assistance? Influencing the Choice to Live Chat
February 28th, 2014 | Live Chat

This is the third article in a five part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

10 Ways to Increase Website Conversion Rates with Live Chat
December 18th, 2013 | Live Chat

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More