The Comm100 Live Chat Manager Experience

Everything you need for optimal agent performance

From granular permissions and controls to deep built-in analytics, only Comm100 helps you get the most out of your live chat team, whether that’s two or two thousand agents.

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#GetStuffDone UI

We know you have a lot on your plate. That’s why we’ve built our live chat manager interface and dashboard to help you get in, do what you need, and get out, fast.

Put the right agents on the job

With the most robust routing and queue management capabilities available, you can rest easy knowing your chats are picked up by precisely the right agents on the right teams at precisely the right time.

Stay in control

Only Comm100 gives you the confidence and control you need, whether you’re supervising live chats in action or checking team and individual performance metrics.

“After realizing that we had outgrown the capabilities of our previous chat solution – no  Salesforce.com integration and missing functionality that kept us from being able to scale up as we grow – we looked around and switched to Comm100. A year later, we are still discovering features that we didn’t even know we needed. The platform is just so robust. On top of that, the Comm100 team has been very responsive and great to work with.”

– Mike McKinnon
Senior Director of Global Marketing Operations, LogRhythm

Agent management simplified

Systems should accelerate and elevate, not distract or interfere. That’s why we made setting up and managing your live chat agents as simple as point-and-click.

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Be flexible

Deploy live chat customer service based on the location, department, availability, and capacity of every member of your team.

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Keep a watchful eye

Listening in on chats, adding or removing agents from chats, and coaching them toward better performance. Sometimes the little things add up to big impact.

+ Discover Comm100 Management Capabilities

Sophisticated chat routing and queue management

Putting the customer first isn’t just talk. You need a live chat platform that gives you the flexibility and control you need to put the right support person on the job.

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The right person the first time

Only Comm100 lets you configure your chat platform to route incoming chats based on a wide range of variables including website page, chat history, visitor status, department, and much more.

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Proactively manage waiting visitors

Optimizing response times shouldn’t be a reactive task. Get ahead of the curve with Comm100’s advanced queue management capabilities. Don’t worry – we’ll help keep your visitors well informed so they don’t leave.

+ Download Comm100 Queue Management White Paper

Insightful analytics

With the right contextual data on individual and team performance and business impact, you can make better decisions about how best to get optimal performance from your live chat team.

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Stay informed

Comm100’s advanced analytics include all the reports you need to track, measure, and improve your live chat channel: traffic metrics, audience profiling, agent performance, conversions, and a lot more.

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Easily export report data

When you need to produce custom reports or blend your live chat data with other customer data, just export Comm100’s report data using our robust API. The possibilities are endless.

+ Discover Comm100 Live Chat Reporting Capabilities

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