Comm100 Ticket is a web-based support system which integrates with your own email account, allowing you to track, prioritize, and resolve your customer’s queries.
We are now launching our newly designed Comm100 Ticket system, which allows you to manage your customer interactions within the Agent Console. This article discusses what differences there are between the old and new Ticket systems.
To make your interaction with your customers faster and more seamless, we have now integrated Tickets into the Agent Console. A new tab named Tickets has been added to your agent console, which allows you to view and manage tickets even while you are chatting with your customers.
The Recycle Bin option has also been moved to the agent console, located at the bottom left with the New Ticket and Junk options.
We have added a new feature which allows you to block messages from a specific sender by adding the sender’s e-mail address or domain name to the blocked senders list. You can mark their messages as Junk or reject all further messages from them.
The main menu title within Control Panel has been amended.
Besides the main menu name having changed to Email Accounts, we’ve also changed the names of some other options to make them clearer and easier to understand.
We want our new Ticket system to be as simple and straightforward to use as possible. Because of this, we’re amending or discontinuing some rarely-used features in our old system.
Please get in touch with us if you need any further assistance to get started with our new Ticket system.
