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Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More about top 3 ways to handle bad reviews on social media

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More about 10 warning signs that your customer service sucks

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More about [interview] improve your customer service training with this expert advice

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More about comm100 live chat achieves security milestone with pci compliance

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More about how to prevent difficult customers in retail: brick and mortar

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More about 7 things you can do today to increase customer loyalty

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More about how to hack customer empathy like an apple store genius

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More about 8 proactive chat best practices with ready-to-use scripts

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More about double your sales with awesome live chat upselling techniques

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More about 8 reasons why you need a live chat script

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More about customer satisfaction versus customer loyalty

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More about 8 reasons why your website needs live help

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More about is your live chat system protected against ddos attacks?

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More about 5 tips for getting off to a great start with live chat

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More about 5 ways to increase repeat customers