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Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient, and fits your need for instant communication when you can’t (or + Read More about top 4 reasons for live chat popularity

You can’t build a house on a weak foundation. In the same way, the standard of customer experience that consumers expect isn’t achieved + Read More about 5 tips for finding a cx platform your agents, customers and exec team will love

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t + Read More about debunked! the top six most common live chat myths

According to Customer Contact Week Digital’s latest Disruptive Technology Review, 96% of organizations agree that creating smooth omnichannel experiences is a priority, but + Read More about customer contact week digital: disrupting the live chat experience

We all like to look at the positives within customer service – its ability to surprise, delight, and offer real help which makes + Read More about is your live chat disaster-proof? how to avoid these real-life chat fails

Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the + Read More about five steps to increase live chat adoption

The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage + Read More about 6 ways to improve the efficiency and productivity of your contact center agents with live chat

Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer + Read More about top 10 chatbot faqs

Agent: “How can I help?” You: “Well, it’s a long story…” Have you ever uttered these words when you’ve got in touch, yet again, to + Read More about 5 ways an omnichannel strategy can improve your contact center’s customer retention rates

Picture this: A screen with four applications open, arranged in windowed tiles so you can still access the other five other applications hidden + Read More about 7 benefits of unified communications for contact centers

Getting work done isn’t as simple as you think. The average worker spends 28% of their work week on admin tasks alone, such as replying + Read More about workflow automation best practices with zapier

With over 15 million texts sent per minute for a total of 8 trillion annually, SMS is undeniably one of the most popular + Read More about 8 tips for integrating sms chat into your cx strategy

Customer experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every + Read More about customer experience at a crossroads: what drives customer experience success?

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More about inbound and outbound live chat – why you need to be using both

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More about customer contact week digital: live chat special report

Citizens today expect transparent and responsive services from the public sector. And those expectations are rising. Government agencies are making significant investments in + Read More about 4 ways to enhance the government to citizen (g2c) experience with live chat

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More about 3 ways ai-powered chat helps healthcare providers improve patient experiences and operational efficiency

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More about ai-powered chat brings conversational business intelligence to your fingertips