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Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More about is your checklist ready? last minute cyber monday tips for your ecommerce success

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More about everything you need to know about seasonal hiring for live chat

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More about 5 tips to boost your holiday shopping revenue this season

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More about what is customer churn rate and how you can reduce it fast

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More about top 3 ways to handle bad reviews on social media

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More about 10 warning signs that your customer service sucks

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More about [interview] improve your customer service training with this expert advice

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More about how to prevent difficult customers in retail: brick and mortar

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More about 7 things you can do today to increase customer loyalty

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More about how to hack customer empathy like an apple store genius

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More about customer satisfaction versus customer loyalty

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More about 5 ways to increase repeat customers

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More about 9 effective tips for customer service on social media

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More about understanding customer pain points