It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
With over 1 billion monthly active users, Telegram has evolved far beyond a simple messaging app. It’s become a comprehensive communication ecosystem that’s particularly popular among the younger demographic, while also offering unique features that make it ideal for business outreach.
It’s also quite popular in the gaming space, as many businesses use it for sending out instant, personalized communication to their players. However, using outbound messaging on Telegram isn’t without its challenges.
Businesses often struggle with managing multiple touchpoints, maintaining consistent messaging across campaigns, and ensuring their outreach efforts don’t come across as spam. Without the right tools and strategy, even well-intentioned campaigns can fall flat or worse: damage those valuable relationships.
In this guide, we are going to discuss how you can leverage Comm100 Outreach with Telegram to overcome these challenges and create automated, personalized campaigns that boost user engagement and help you improve retention.
Comm100 Outreach is a two-way conversational outbound messaging platform that allows businesses to deliver automated, bulk, and personalized messages across multiple channels including SMS, Email, WhatsApp, Telegram, and Anytime Chat.
Unlike traditional one-way broadcast tools, Comm100 Outreach enables real-time, bidirectional conversations, allowing customers to respond and engage directly within the same platform. Comm100 Outreach works seamlessly with our native Telegram integration.
The combination of Comm100 Outreach and Telegram creates a powerful communication channel that addresses many of the limitations businesses face with traditional outreach methods. Here’s why so many businesses prefer using it:
Unlike email, which can sit unread in inboxes for hours or days, Telegram messages are delivered instantly and typically opened within minutes.
Telegram’s push notification system ensures messages reach users immediately, making it ideal for time-sensitive communications like flash sales, urgent updates, or support notifications.
Comm100 Outreach offers robust contact filtering capabilities, allowing you to choose who to set the messages to. For instance, you can choose contacts where the phone numbers aren’t empty, choose contacts with specific names, and more.
When you want to send outbound messages to thousands of contacts, conventional tools can get quite pricey. Outreach helps you keep costs under control without any extra charges. Plus, it operates independently of vendor-specific platforms, eliminating the need for additional infrastructure investments or proprietary software dependencies.
The real power lies in Outreach’s conversational nature when used with Telegram. When customers respond to your outreach messages, Comm100 automatically routes these conversations to your support team or chatbot, creating seamless transitions from marketing touchpoints to support interactions. This immediate response capability significantly improves conversion rates and customer satisfaction.
While platforms like WhatsApp and SMS have become saturated with marketing messages, Telegram remains a relatively untapped channel for business outreach.
This presents a significant competitive advantage for early adopters. Your messages stand out in users’ inboxes because they’re not competing with dozens of other promotional communications daily.
Additionally, Telegram’s user base tends to be more tech-savvy and engaged compared to traditional communication channels.
These users actively chose Telegram for its advanced features and privacy-focused approach, indicating they’re more likely to appreciate well-crafted, valuable communications rather than dismissing all business messages.
Book a demo now and discover how Comm100 can transform your Telegram outreach.
Book a demo todayBusinesses across industries can leverage Comm100 Outreach with Telegram for various scenarios that traditional communication channels simply can’t handle effectively.
Companies use Telegram to deliver flash sales and limited time offers that require immediate action from customers. The instant delivery ensures customers see time-sensitive promotions while they’re still valid.
Event invitations become more dynamic with RSVP functionality built directly into the messaging flow.
If a large chunk of your audience uses Telegram, it’s an ideal tool to use for customer support. Rather than waiting for customers to contact support, businesses proactively send notifications about service outages, maintenance windows, or account security alerts. Businesses can also use AI chatbots with Telegram to instantly respond to common queries.
Re-engagement campaigns leverage Telegram’s high open rates to reconnect with inactive customers.
Win-back campaigns with personalized offers based on past behavior perform exceptionally well, while loyalty program updates and reward notifications maintain ongoing engagement.
The platform’s conversational nature makes feedback collection and survey distribution feel less intrusive and more like genuine dialogue.
In the world of social media, building a community is critically important. Such efforts thrive on Telegram as you can leverage its conversational format to send out a bunch of updates.
Your VIP customers would definitely appreciate exclusive content delivered through a premium channel that feels more personal than email newsletters.
Setting up Telegram outreach with Comm100 requires connecting your business Telegram account and configuring your contact database to enable targeted messaging campaigns. Here’s how it works.
Here are the steps to create a new Telegram-specific Outreach campaign in Comm100:
Configure your message content and timing. Set appropriate delivery timing to respect your audience’s time zones and preferences.
Use the campaign filter system to target specific contact segments. For example, you can create conditions like “phone number is not empty” to ensure you’re only targeting contacts with valid Telegram-compatible phone numbers. The system allows complex filtering combinations to precisely target your desired audience.
Once your campaign is configured, you can schedule immediate delivery or set future send times. The platform provides real-time monitoring of campaign status, showing successful deliveries, failures, and pending messages.
Measuring Telegram outreach success requires tracking both immediate delivery metrics and longer-term engagement outcomes.
Comm100 provides analytics that help you understand not just whether messages were delivered, but how effectively they drove meaningful customer interactions.
The Comm100 Outreach dashboard provides immediate visibility into campaign performance. Monitor delivery status in real-time, seeing which contacts successfully received messages, which deliveries failed, and which messages are still pending.
Success rates are calculated automatically, showing the percentage of your target audience that received your messages.
The combination of Comm100 Outreach with Telegram creates a powerful solution that bridges the gap between marketing automation and personal customer service.
You can deliver targeted, automated campaigns while maintaining the conversational, responsive experience that builds strong customer relationships.
The platform offers a comprehensive solution that goes beyond basic messaging to create meaningful customer relationships through the channels your audience prefers.
Experience Comm100 Outreach for yourself, contact sales to book your personalized demo today.
Book a demo today
By clicking "Subscribe", you agree to our Privacy Policy.
Here’s something curious about AI chatbots in 2025: the companies using them badly are getting worse results than those using no automation at + Read More
The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More
The live chat widget has become a mainstay on almost every institutional and business website, and for good reason. What started as a + Read More
