It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Take The Question Now, Answer It Later
Want more time to respond to support questions? Anytime Chat is at your service.
Some brands don’t need to offer Live Chat to their customers. Maybe you’re mobile app-first, where operating systems and notification settings can interfere with a live experience. Or maybe you don’t have a dedicated customer support team to handle customer queries, relying on other staff – with other responsibilities – to reply when they can. Or maybe you just don’t need real-time support.
For all these situations, Comm100 Anytime Chat answers the call. Take questions anytime in your app or on your website and respond on your schedule.
Anytime Chat is an asynchronous messaging channel in our Ticketing & Messaging solution that can capture every customer interaction in one continuous, always-on conversation. Your customers can come and go as they please, even using different devices, and you can respond whenever you’re ready.
Anytime Chat captures every topic and every interaction in one place – yesterday, today, and tomorrow.
Offline messages are great for allowing customers to ask their question when there are no live agents available and receiving an answer later via another channel. But once they hit send, they will no longer see that message – or any other message they’ve sent.
With Anytime Chat, your customers can pick up where they left off any time, whether that’s in an hour, a day, a week, or longer. And that can cover any message they’ve ever sent you.
Anytime Chat eliminates the stress of having to respond to queries instantly, giving your people time to handle multiple conversations simultaneously and research complex questions to deliver more accurate, helpful solutions.
Visibility into complete conversation history means faster access to prior questions and responses, and higher quality support that builds stronger customer relationships.
And as you would expect, you can use our AI Agent and AI Copilot for Anytime Chat for even greater productivity and efficiency.
Anytime Chat | Live Chat | |
Brand Preference | Asynchronous question & response | Real-time, live assistance |
Customer Schedule | Come and go as they please | Support on-demand |
Response Expectations | Flexible timing, no pressure | Immediate |
Conversation Flow | Start, pause, resume anytime | Session-based |
Cross-Device Support | Seamless device switching | Session tied to single device
|
Agent Capacity | 10-15+ simultaneous conversations
| 2-5 simultaneous conversations max
|
Experience the flexibility of Anytime Chat.
Get started today!