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Unlocking Efficient Communication – The Advantages of Chatbots
July 3rd, 2024 | Chatbot

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous + Read More

Implementing Proactive Chat Initiatives to Reduce Shopping Cart Abandonment
June 5th, 2024 | Live Chat

Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make + Read More

How to Create a Winning CSAT Improvement Plan for Your Team

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More

How to Streamline Customer Service – 7 Actionable Strategies
May 7th, 2024 | Customer Service, Omnichannel

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service + Read More

How to Improve Agent Productivity – Work Smarter, not Harder
April 22nd, 2024 | Customer Service

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates + Read More

Predictive Customer Service: AI’s Role in Anticipating Needs
April 10th, 2024 | Customer Service

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit + Read More

Higher Education Chatbots – Everything You Need to Know
April 7th, 2024 | Higher Education, Live Chat
Chatbots for Colleges & Universities – 101 Guide for Higher Education Automation In the competitive world of higher education, providing + Read More
ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
April 6th, 2024 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

How to Improve CSAT Score – 6 Step Strategy
April 1st, 2024 | Customer Service

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

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Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices
March 25th, 2024 | Chatbot

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More

Top 10 Chatbot Fails and How to Avoid Them
March 24th, 2024 | Chatbot

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

Top 5 Benefits of Chatbots in Customer Service
March 21st, 2024 | Chatbot

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

How to Increase Trust in Government with Digital Communication
March 20th, 2024 | Chatbot, Live Chat

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

How to Set Goals & Build a Strategy to Drive Customer Experience Improvement
March 19th, 2024 | Customer Experience

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More

How to Improve Service Delivery in Public Sector & Government – 4 Foundational Steps
March 15th, 2024 | Customer Service

Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way that + Read More

Chatbot Pros & Cons in Customer Service & Support
March 14th, 2024 | Chatbot, Customer Service

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

The Advantages and Disadvantages of Live Chat Support
March 6th, 2024 | Customer Service, Live Chat

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

American Universities Acceptance Rate – Ivy League & Below Stats
February 26th, 2024 | Higher Education

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this + Read More

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
February 20th, 2024 | Chatbot

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

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Gamification in Higher Education: Tapping into Student Motivation and Engagement
February 6th, 2024 | Higher Education

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More