8 tips for integrating SMS Chat into your CX strategy
January 10th, 2019 | Customer Experience

With over 15 million texts sent per minute for a total of 8 trillion annually, SMS is undeniably one of the most popular + Read More

AI-powered Chat brings Conversational Business Intelligence to your Fingertips
November 6th, 2018 | Live Chat

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More

Live Chat Best Practices for Financial Services
October 30th, 2018 | Live Chat

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More

Chat did that! and Now You can Prove it with Chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

2019 Live Chat Benchmark Report - Comm100 - Blog Sidebar
Report
Data-informed insights into live chat best practices and optimization
Live Chat Benchmark Report 2019
Account Based Chat: Three Simple Ways to Boost Your ABM Program
May 9th, 2018 | Live Chat

If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based Marketing (ABM). + Read More