3 Practical Ways AI in the Contact Center Gets Real
July 11th, 2019 | Customer Experience

No matter what kind of work you do, it’s getting harder and harder to steer clear of conversations about how artificial intelligence is + Read More

Enter the Super-Agent: Three ways AI enhances the agent experience
June 25th, 2019 | Customer Experience

AI-powered chatbots are so 2018. This year, it’s all about agent-facing AI. The ironic thing about this statement is that it makes it + Read More

The Future of Customer Experience isn’t Omnichannel
April 25th, 2019 | Live Chat

Few would argue with the fact that organizations committed to delivering exceptional customer experiences need to be where their customers are. The challenge + Read More

Top 10 Chatbot FAQs
March 7th, 2019 | Chatbot

Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer + Read More

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Top 10 Chatbot Fails and How to Avoid Them
February 28th, 2019 | Chatbot

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

8 tips for integrating SMS Chat into your CX strategy
January 10th, 2019 | Customer Experience

With over 15 million texts sent per minute for a total of 8 trillion annually, SMS is undeniably one of the most popular + Read More

4 ways to Enhance the Government to Citizen (G2C) Experience with Live Chat
November 20th, 2018 | Live Chat

Citizens today expect transparent and responsive services from the public sector. And those expectations are rising. Government agencies are making significant investments in + Read More

AI-powered Chat brings Conversational Business Intelligence to your Fingertips
November 6th, 2018 | Chatbot

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More

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Building Strategy and Confidence in Contact Center AI
Live Chat Best Practices for Financial Services
October 30th, 2018 | Live Chat

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More

Chat did that! and Now You can Prove it with Chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

Account Based Chat: Three Simple Ways to Boost Your ABM Program
May 9th, 2018 | Live Chat

If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based Marketing (ABM). + Read More