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16 Live Chat Best Practices to Help You Deliver Superior Customer Service
January 12th, 2017 | Live Chat

The quote comes from a Forrester case study on Wells Fargo, who implemented live chat way back in 2008 with incredible results. If + Read More

5 Practical Tips for Better Email Writing with Ready to Use Examples
December 15th, 2016 | Customer Service

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

Is Your Checklist Ready? Last Minute Cyber Monday Tips for Your Ecommerce Success
November 17th, 2016 | Customer Service

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More

Everything You Need to Know about Seasonal Hiring for Live Chat
November 10th, 2016 | Customer Service

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

5 Tips to Boost Your Holiday Shopping Revenue This Season
October 20th, 2016 | Customer Service

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

15 Customer Retention Strategies for Long-Term Customer Loyalty
October 9th, 2016 | Customer Service

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More

What Is Customer Churn Rate and How You Can Reduce It Fast
September 29th, 2016 | Customer Service

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

[Interview] Improve Your Customer Service Training with This Expert Advice
July 28th, 2016 | Customer Service

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

How to Prevent Difficult Customers in Retail: Brick and Mortar
June 8th, 2016 | Customer Service

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

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Multi-Tasking 101 for Live Chat Agents
May 5th, 2016 | Customer Service

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

How to Hack Customer Empathy Like an Apple Store Genius
April 29th, 2016 | Customer Service

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More