30 Empathy Statements and Phrases That Show Customers You Care
September 21st, 2017 | Communication

Note: This blog post was originally published on Jul. 21, 2016, and as it is one of our most popular posts, we have + Read More

How to Apologize to Customers Effectively
September 21st, 2017 | Communication

Apologies are important, but often times “I’m sorry” is not enough. Just repeating the phrase over and over again will come off as + Read More

20 Customer Service Training Ideas and Activities for Busy Teams
September 18th, 2017 | Customer Service

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More

15 Top Customer Service Training Courses for Your Agents (Half Are Free)
September 15th, 2017 | Customer Service

Note: This blog post was originally published on Jun. 30, 2016, and as it is one of our most popular posts, we have + Read More

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Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
8 Rules for an Effective On Hold Message Script
September 15th, 2017 | Communication

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

31 Questions to Help You Craft the Perfect Customer Satisfaction Survey
September 14th, 2017 | Customer Service

Note: This blog post was originally published on Jul. 7, 2016, and as it is one of our most popular posts, we have + Read More

16 Live Chat Best Practices to Help You Deliver Superior Customer Service
January 12th, 2017 | Live Chat

The quote comes from a Forrester case study on Wells Fargo, who implemented live chat way back in 2008 with incredible results. If + Read More

Customer Service Trends to Look for in 2017
December 22nd, 2016 | Customer Service

We hope your customer service department saw a lot of improvements in 2016. But no matter where you stand at the end of + Read More

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Live Chat Benchmark Report 2018:
Real world data with expert analysis
5 Practical Tips for Better Email Writing with Ready to Use Examples
December 15th, 2016 | Communication

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

Words Matter: How to Manage Customer Expectations with Better Communication
December 8th, 2016 | Customer Service

Whether you’re a management professional or a frontline representative, it’s essential to manage customer expectations to the best of your ability. Though we’ve + Read More

5 Awesome Customer Loyalty Program Ideas You Should Try
November 24th, 2016 | Customer Service

We all know customer loyalty is the driving engine for a flourishing business. But what is customer loyalty, actually? Customer loyalty is having + Read More

Is Your Checklist Ready? Last Minute Cyber Monday Tips for Your Ecommerce Success
November 17th, 2016 | Marketing

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More

Everything You Need to Know about Seasonal Hiring for Live Chat
November 10th, 2016 | Customer Service

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

6 Tips for Managing Customer Expectations
October 27th, 2016 | Customer Service

Customer satisfaction is dependent upon knowing your customers’ needs and expectations. But your ability to meet, and even exceed customer expectations is often + Read More

5 Tips to Boost Your Holiday Shopping Revenue This Season
October 20th, 2016 | Customer Service

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

15 Customer Retention Strategies for Long-Term Customer Loyalty
October 9th, 2016 | Customer Service

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More

What Is Customer Churn Rate and How You Can Reduce It Fast
September 29th, 2016 | Customer Service

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

Top 30 Customer Service Books Every Team Needs to Read
September 22nd, 2016 | Customer Service

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But other times we can take the wisdom + Read More