It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

Find out more
Customer Service Trends Report herobanner
11 Live Chat Best Practices to Help You Deliver Superior Customer Service
September 4th, 2022 | Live Chat

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

5 Practical Tips for Better Email Writing with Ready to Use Examples
December 15th, 2016 | Customer Service

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

Is Your Checklist Ready? Last Minute Cyber Monday Tips for Your Ecommerce Success
November 17th, 2016 | Customer Service

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More

Everything You Need to Know about Seasonal Hiring for Live Chat
November 10th, 2016 | Customer Service

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

5 Tips to Boost Your Holiday Shopping Revenue This Season
October 20th, 2016 | Customer Service

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

15 Customer Retention Strategies for Long-Term Customer Loyalty
October 9th, 2016 | Customer Service

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More

What Is Customer Churn Rate and How You Can Reduce It Fast
September 29th, 2016 | Customer Service

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

[Interview] Improve Your Customer Service Training with This Expert Advice
July 28th, 2016 | Customer Service

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

How to Prevent Difficult Customers in Retail: Brick and Mortar
June 8th, 2016 | Customer Service

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

blog featured image

Be in the know!

Get our monthly customer service news and best practices update delivered to your inbox.

By clicking "Subscribe", you agree to our Privacy Policy.

Multi-Tasking 101 for Live Chat Agents
May 5th, 2016 | Customer Service

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

How to Hack Customer Empathy Like an Apple Store Genius
April 29th, 2016 | Customer Service

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More