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Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More about is your checklist ready? last minute cyber monday tips for your ecommerce success

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More about everything you need to know about seasonal hiring for live chat

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More about 5 tips to boost your holiday shopping revenue this season

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More about what is customer churn rate and how you can reduce it fast

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More about [interview] improve your customer service training with this expert advice

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More about how to prevent difficult customers in retail: brick and mortar

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More about how to hack customer empathy like an apple store genius