Reporting is a vital part of enterprise live chat because it provides the data that management need to monitor chat quality, evaluate agent performance, manage staffing, and gauge customer satisfaction. Quality reporting is the key to your customer service success.
At Comm100, we firmly believe that our live chat solution should contribute to your business success.
For this reason, we have redesigned our reporting system to offer industry leading insights on your live chat operation. The new report structure contains 18 independent reports that offer comprehensive organization of data and metrics. In addition, modern visual design and user interaction technologies have been adopted to make your data exploring easy and fun.
Rob Precious is the Managing Director of Enterprise Sales at Comm100. He has years’ of experience in B2B sales and is a talented and passionate sales professional who is tremendously committed to the success of his clients and organization.
Kaye Chapman is the Customer Experience & Training Consultant at Comm100. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions.