comm100 for magento

Solution Sheet

Comm100 for Magento - Drive sales & improve customer satisfaction with omnichannel customer engagement

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Introduction

In the world of eCommerce, attracting and retaining customers is a fierce and constant struggle. Attention spans are short, and an issue experienced during the buying process can easily chase shoppers away from your site.

Comm100’s Magento integration makes it easy to support your customers throughout their entire journey and helps your agents deliver more personalized and proactive service.

Manage All Channels Together

Deploy Comm100’s award-winning live chat on your website to engage with customers in realtime while they shop. Then connect your email, social media, and SMS accounts to manage all your digital customer communications from a single application. Every interaction across all channels will be accessible to agents so that they can always respond in context.

Real-Time Monitoring and Notifications

See every action your customers take in your Magento store in real time. Agents can get notifications when an item is added to or removed from a customer’s shopping cart, helping to identify relevant offers and cross-sell opportunities at the exact moment your customer is ready to become a customer – or having second thoughts.

Access Customer Information All in One Place

View your customers’ website navigation, shopping cart contents, order history, and contact information even before chatting with them. No more switching screens or using multiple systems to view customer data – now, every detail needed to provide tailored help to customers is at your fingertips.

Enhance Promotions and Marketing Campaigns

It’s easy to send a link to a specific product to your customers during a chat – product details are saved within Comm100 so that they can be shared with a single click. No need to leave the chat or access other systems as built-in product details allow you to upsell, cross-sell and promote with ease.

Automate Answers to Common Questions

Comm100’s world-class, award-winning AI chatbot is fully integrated with our entire platform and deployable on any channel. Expand your service to 24/7 and automate FAQs so that your customers can get answers quickly, anytime they want. The chatbot can also detect customer intent and escalate when the conversation is high-value or complex so that your agents always get involved when a human touch is needed.

More valuable Comm100 features:

  • Full control over live chat branding including color scheme and logo
  • Proactive chat invitations to target high-value customers
  • Save customer contact details and build customer profiles
  • Real-time automatic chat translation for over 100 languages
  • Customizable pre- and post-chat surveys to improve and measure service quality
  • Pre-scripted canned messages to improve team efficiency
  • Supervisor chat monitoring and takeover
  • Audio, video and co-browsing capability
  • Agent mobile app to chat while on-the-go
  • Powerful reporting suite including 30 pre-built reports
  • Iron-clad security including credit card masking, PCI compliant forms, and TLS encryption

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