Today’s consumers don’t think in channels – they simply want to reach out to you on whatever channel is most convenient to them at that time. This means you have to offer a wide variety of digital communication channels.
But more than this, you need these digital channels to be connected to one another so that you can deliver coherent, personalized and helpful support. Comm100 Omnichannel lets you manage all your customer inquiries from live chat, email, social media, and SMS through one unified and easy-to-use console, strengthened with AI chatbots and agent automation tools.
Watch this 10-minute walk-through of Comm100’s omnichannel customer engagement platform. During this session you will find out how this platform will let you:
- Connect every digital customer service channel together into one platform
- Gain total visibility of every customer conversation no matter the channel
- Seamlessly switch between channels without losing conversation history
- Empower your agents with workflow automation and AI chatbots.
Matthew is Comm100’s Senior Product Marketing Manager. He’s worked for 5+ years in Vancouver’s tech scene and loves crafting product stories. Matthew works with Fortune 500, government, and private firms across the world to embed advanced customer experience solutions.