Comm100 vs Zendesk

Why are brands switching from Zendesk to Comm100?

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COMM100 IS TRUSTED BY LEADING BRANDS FOR RELIABLE, ROUND-THE-CLOCK SERVICE

Software & support you can rely on

Comm100 and Zendesk may sell similar software, but their customer support is day and night.

At Comm100, we’re rated 4.6 / 5 for our support and we like to think it shows! No matter your plan, we offer 24/7 live chat support, plus phone, SMS and WhatsApp too.

We pride ourselves on the speed and reliability of our support, as well as our commitment to helping our customers – not just when they onboard, but continually in the years to come as they grow with us.

98%

Onboarding & training CSAT

4.65 / 5

Customer serving rating

21

Days to launch

“The support we received from Comm100 was exceptional. We knew that our use case was not typical, but the team was extremely helpful and accommodating to our unique needs. They always answered our questions quickly. It really is a pleasure to work with a Canadian company and moreover, a company that always finds a way to accomplish what the customer wants to achieve.”

– Derek Gaucher, Coordinator of IT Solutions at Dawson College

Why brands are making the move to Comm100

Greater feature-depth at a lower cost

With Comm100, your dollar simply goes further. With a lower cost and more functionality, it’s no surprise that organizations are switching to Comm100. Improve your customer service and generate a higher ROI with Comm100. It’s not too good to be true.

Everything you need in one platform

Comm100’s platform contains everything you need to deliver great CX – live chat, in-house AI chatbot and voice bot, ticketing, social media, SMS, knowledge base – you name it, our omnichannel platform has it. Simply pick and choose what you need and keep adding as you grow.

Flexible deployment for every industry

We understand that your IT policies may need more flexibility and security, especially in regulated industries. That’s why we offer cloud and on-premise deployment — including our chatbot too. Whatever your IT requirements, we have you covered.

“Our experience setting up Comm100 Live Chat was fantastic, and it was no different implementing our chatbot. The team at Comm100 have been great since the beginning – they respond incredibly quickly to us when we have any questions and have given us a lot of guidance on setting up our chatbot for success. Of vendors we’ve worked with, their support really is up there at the top.”

– Denny Michaud, Customer Relations Manager, Canadian Blood Services

In-house chatbots for all your automation needs

Comm100 offers a range of chatbots for your needs, including intelligent AI chatbots powered by NLP, code-free task bots, and voice bots to improve your telephony support. And crucially, all of our chatbots are in-house, making your life easier and cheaper.

Complete personalization

We know just how important consistent & accurate branding is. With Comm100, you control everything, from color to font. You can even use your own CCS code to customize the chat window. After all, it’s your conversation, not ours.

Uncompromising security & privacy

No matter your industry, you can trust us to keep your customer data safe & secure so you can focus on what matters – delivering great CX. From SOC 2 and ISO 270001 compliant, to PIPEDA and HIPAA certified, even the most regulated industries can rely on us.

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Join thousands of happy Comm100 customers who have made the switch

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