Agencies using Comm100 Live Chat see:

Live Chat for Government - 93% Citizens Prefer Live Chat
Personalized one-to-one interactions

Tap into a brand-new audience that will never pick up the phone – 9 in 10 Comm100 Live Chat users say they prefer chat over any other channel.

90% first contact resolution
Quick and complete answers, happy citizens

Connect with your constituents in real time and resolve more questions faster with Comm100 Live Chat to deliver above and beyond service.

Create stronger relationships

Deliver better service more quickly with Comm100 Live Chat’s unique co-browsing, auto-translation for 90+ languages, and audio and video features.

Capterra logo and stars - Comm100

Capterra 4.5/5.0 (94 reviews)

“Comm100 is extremely feature rich. There isn’t so far anything that we’ve wanted to do that we’ve not been able to. It’s really a software that can grow and scale with you. We started out on the most basic version and have opted in to add-ons (e.g. knowledge base) over time as well as moving up to a higher version. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs.”

– Coreyna B., Chief Technology Officer, Comm100 customer for 2+ years

Iron-clad security and compliance you can trust

From on-premise deployment to state-of-the-art security protocols and encryption tools, Comm100 Live Chat will keep your sensitive data safe and secure.

Live Chat for Government - Put Citizens in Heart

Put people at the heart of every decision

With features like audio/video, file sharing, and co-browsing, live chat is more convenient, less expensive, and faster than phone or email. Engage your staff to deliver citizen-centered experiences that fit your budget.

Live Chat for Government - Personalized Service at Scale

Personalized public service at scale

Every day you ask something of citizens, whether it’s complying with policies, enrolling in programs or purchasing services. Features like chatbots, Agent Assist, and canned messages help your agents handle multiple inquiries faster and serve the public more effectively.

Find out what Comm100 Live Chat can do for your organization

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