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Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More about 11 live chat best practices to help you deliver superior customer service

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More about top 8 live chat benefits you have to know

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More about a conversation with cx expert, shep hyken – how to meet today’s sky-high cx expectations

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More about what is a chatbot and how do customer service teams use them?

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More about 4 reasons why credit unions need to offer live chat in 2022

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More about 4 stats that show how universities can increase enrollment 

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More about live chat security: everything you need to know for secure live chat

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More about how higher education is using ai chatbots to improve student engagement

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver + Read More about how to build a chatbot in 8 steps without coding

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More about why do universities & colleges choose comm100 live chat?

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More about guest blog: the ultimate guide to launching and branding a successful customer experience program

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More about 4 chatbot customer service use cases for every industry

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More about 4 obstacles you face without live chat software

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More about guest blog: the future of customer service: changes & challenges in 2022

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More about how higher education suffers without digital student engagement

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More about banking ai chatbots – benefits, use cases & roi

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More about how to accelerate credit union digital transformation

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More about improving government cx – the fundamental building blocks for success