Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More
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Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More
Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More
Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. New enrolments + Read More