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Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More about the real benefits of chatbots in higher education

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More about 3 successful higher ed chatbot use cases

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More about should higher education offer live chat for students?

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. New enrolments + Read More about how to engage international students overnight