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Elevate the VIP Experience: How to Maximize High Spenders in Gaming & Gambling 
November 3rd, 2025 | Customer Experience, iGaming

High rollers represent up to 70% of iGaming revenue, yet most operators struggle to provide the personalized, immediate support these elite players demand. + Read More

How AI is Revolutionizing the World of Sports Betting
November 1st, 2025 | AI, iGaming

Most iGaming operators recognize AI’s potential but haven’t grasped how fundamentally it’s reshaping their industry. They see isolated benefits: better odds management here, + Read More

Why Customer Support Is Gaming’s Most Undervalued Retention Asset
October 29th, 2025 | AI, Customer Service, iGaming

Ask any iGaming executive about their biggest challenge and you’ll hear the same refrain: acquisition costs are skyrocketing while player lifetime value remains + Read More

The Essential Role of Customer Support in Player Protection
October 23rd, 2025 | AI, Customer Service, iGaming

Player protection has become the defining challenge for online gambling operators. While compliance teams and detection algorithms work around the clock, one critical + Read More

35 Key Metrics Every iGaming Business Should Track
May 22nd, 2025 | iGaming

Running an iGaming business is a wild ride. One minute you’re celebrating a spike in new signups, the next you’re wondering why your + Read More

5 Proven Strategies for Retaining iGaming Players 
May 10th, 2025 | iGaming

The world of iGaming is fiercely competitive, with countless platforms vying for players’ attention and loyalty. While attracting new players is essential, the + Read More

Cracking the Self-service Code in iGaming: 5 Key Insights from our Webinar
October 13th, 2024 | AI, iGaming

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how + Read More

Gaming Engagement in the Digital Age: Top Challenges & the Road to Revolution with Omnichannel Support
November 15th, 2023 | iGaming, Omnichannel

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. At the core of these dynamics is the + Read More

How to Increase Player Engagement – 4 Loyalty Strategies
October 31st, 2023 | iGaming

While every gambling platform faces distinct and different challenges, there’s one challenge that every site faces – how to increase player engagement. While + Read More

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The Game-Changer: Why Omnichannel Comms is Critical for Gaming
October 24th, 2023 | iGaming, Omnichannel

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and + Read More