Florida Responsible Gambling: Rules, Regulations & Guidelines

Florida’s responsible gambling requirements are defined by a combination of state slot-machine gaming statutes and rules and responsible gambling safeguards included in the Seminole Tribe of Florida Gaming Compact.

The state framework places a strong emphasis on on-property disclosures, staff training, and a funded compulsive or addictive gambling prevention program.

For slot machine licensees, Florida requires visible player protection notices inside gaming areas, including warnings about the risks of gambling, disclosures about the odds of winning, and information on a toll-free number that provides problem gambling information and referrals.

Florida also requires employee training on responsible gaming, with training completed shortly after hire and reinforced annually.

For covered gaming under the Compact, the Tribe commits to maintaining a program to combat problem gambling, collaborating with the Florida Council on Compulsive Gambling (or similar organizations), training staff who interact with patrons, and maintaining a voluntary exclusion list that can apply to facilities and online sports betting.

At a Glance

Self-Exclusion and Excluded Persons

Voluntary Exclusion (Slot Machine Licensees)

Florida’s compulsive or addictive gambling prevention program must include a mechanism to notify patrons that they can request voluntary exclusion from a slot machine licensee’s facility.

Excluded Persons (Slot Machine Licensees)

Florida rules also require that a slot machine licensee’s internal controls include criteria for excluding individuals from the facility. This is separate from voluntary self-exclusion.

Voluntary Exclusion (Seminole Tribe Compact)

Under the Compact, the Tribe must maintain a list of patrons who voluntarily request to be excluded from the Tribe’s facilities and from participating in online sports betting. The Compact also states the Tribe will use best efforts to enforce exclusion but does not create a cause of action if an excluded patron gains access.

On-Property Signage and Responsible Gaming Disclosures

Florida requires specific disclosures within designated slot machine gaming areas. Signs must include:

• Warnings about the risks and dangers of gambling.
• Disclosures showing the odds of winning.
• Information about a toll-free telephone number that provides problem gambling information and referral services through the division’s program contractor.

These signage requirements are reinforced in operational rules that require separate signage throughout designated slot machine gaming areas.

Employee Training Requirements

Florida requires a structured employee training approach for responsible gaming, including both content and timing.

Training Topics

Training materials must address:

• Characteristics and symptoms of compulsive gambling behavior.
• Identification of vulnerable populations, including women, low-income patrons, the elderly, and people who abuse drugs and alcohol.
• Techniques to be employed where a compulsive gambling problem is identified or suspected.
• Assistance and referral programs, including how to discuss compulsive gambling with a patron and guide them toward available services.

Training Timing and Recordkeeping

Training must be completed within 30 days of an employee’s hire date, certification must be maintained on site, and the program must include an annual follow-up training program. The prevention program also calls for maintaining a log of employee names and training dates.

Treatment and Research Funding

Florida’s compulsive or addictive gambling prevention program is funded through an annual, nonrefundable $250,000 regulatory fee paid by the slot machine licensee to the division.

Seminole Tribe Compact Safeguards

The Compact includes additional responsible gambling safeguards, including a commitment to continue and maintain a program that combats problem gambling and curtails compulsive gambling. The Compact references working with organizations dedicated to assisting problem gamblers, including the Florida Council on Compulsive Gambling, and providing training to covered gaming employees who interact with patrons.

Regulatory Framework Summary

Florida’s responsible gambling approach is anchored in three enforceable levers:

1. Disclosures at the point of play
2. Operational readiness through training and documentation
3. Dedicated program funding

For gaming operations covered under the Seminole Tribe Compact, the framework extends into identity verification and exclusion enforcement for sports betting, plus additional commitments to staff training and collaboration with problem gambling organizations.

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