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We are proud to unveil the latest generation of advanced AI automation with the Comm100 AI Agent. With next generation reasoning capabilities and a new AI engine, the Comm100 AI Agent offers advanced capabilities and performance, unlocking greater efficiency gains for CX support teams.
We built the Comm100 AI Agent from the ground-up after in depth conversations with our clients. Today’s customers expect fluid, intelligent conversations, and businesses need AI that can engage naturally, adapt instantly, and resolve issues effortlessly. After hundreds of hours of engineering and testing, we can confidently say that’s exactly what Comm100 AI Agent delivers.
Throughout the iteration process, we focused on one thing: building an AI agent that serves as an extension of your team. We wanted to architect an AI agent that helps deliver incremental productivity gains to customer support teams.
Now, it gives us great pride to announce that the Comm100 AI Agent is capable of automating and handling up to 80% of all incoming queries, freeing up agents to focus on more complex conversations and mission-critical tasks.
Join us live – Learn how AI Agent, AI Copilot, and AI Insights work together to transform CX.
Register nowOur team wanted to build an AI Agent that could understand context in communications and identify nuances mid-conversation, just like humans do. What truly sets it apart is its ability to maintain context across entire conversations.
Whether a person changes topics mid-interaction or circles back to a previous question, the AI Agent picks up on these cues and responds accordingly, just like you’d expect from your support agents.
By understanding user intent, tone, and the flow of interaction, the AI Agent can respond naturally, ask clarifying questions, and adapt in real time, making interactions feel intuitive and human.
For institutions supporting diverse, high-volume inquiries, this isn’t just a nice-to-have; it’s essential to building trust and delivering meaningful engagement at scale.
The Comm100 AI Agent starts by learning everything about your business through multiple sources:
Just like humans, the Comm100 AI Agent combines knowledge from multiple sources to generate accurate answers for incoming queries. Instead of giving basic, high-level responses like most AI agents, the Comm100 AI Agent delivers detailed, helpful answers to your visitors.
Different customers have different queries, and we wanted to prioritize tailored responses based on what your visitors are asking for. For instance, if a customer asks for a refund, the Comm100 AI Agent can be configured to execute specific workflows and give tailored responses.
Topics are a great way to ensure that the Comm100 AI Agent offers dedicated responses to specific queries. It allows CX teams to have better control over what information the AI agent gives out. You can use natural language to provide specific instructions about addressing different topics. Here’s how it goes:
As the user, you can add the description and any custom questions to better address the topic. The Comm100 AI Agent will also generate questions (you can choose which ones to keep or remove).
For each topic, you define the workflows using either natural language or with our simple action flow builder.
Here, you can add actions, such as escalating chats to a live agent, asking follow-up questions, collecting order IDs, emails, and more. If you don’t want to define workflows this way, the Comm100 AI Agent can also be configured using natural language and custom functions:
It’s as simple as adding stepwise instructions about how you’d want the conversation to flow. You can even add specific functions that the Comm100 AI Agent can execute, such as finding order details or giving updates to customers based on specific order IDs.
The Comm100 AI Agent can be used for a lot more than just answering questions for your customers. Customer support teams can use it to supercharge their workflows by getting case histories, setting it up to upgrade plans for users, or even offer clarifications around specific policies. With the API call function, the sky’s the limit!
Configure topics, workflows, and functions exactly how you want — no coding required.
Request a personalized demoWe know how important support conversations are to maintaining brand personality. That’s why we give our users complete control of how the Comm100 AI Agent responds to your customers. You can tailor the AI Agent’s tone of voice by selecting from one of four presets:
Some of our clients prefer maintaining a more neutral tone of voice, while others train their agents to respond in a more humorous or friendly manner. Depending on the nature of the conversation, the tone may vary.
You can go a step further by adding custom instructions for your AI Agent, to truly make it your own. For maximum ease-of-use, we make sure these instructions can be added in your natural language. The bot will then deliver responses based on the instructions you provide.
The Comm100 AI Agent is part of our family of new AI products: AI Copilot and AI Insights. In tandem, these three products enable CX teams to offer more personalized support to their customers.
We envision a future where the Comm100 AI Family is capable of not just handling customer support queries but also performing actions that would typically require agent intervention. Ultimately, this would enable support teams to scale up support, without adding to the costs.
Whether you’re scaling support or streamlining workflows, the Comm100 AI Agent is your ultimate partner in automation.
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