80% customers are asking 20% questions! How can you improve customer satisfaction
while decreasing the time spent resolving customer issues? A user-facing knowledge
base that provides answers to frequently-asked questions can reduce your inbound
customer queries as well as increase your efficiency when answering inquiries.
Comm100 Knowledge Base is the powerful knowledge base software that's entirely
hosted by Comm100. We take care of all the software, server side hardware, network
and backup for you. In just minutes, you can have a fully featured knowledge base
on your website and start empowering your customers.
Video Tour
There is no professional support without a professional knowledge base system. Comm100
Knowledge Base helps us reduce the incoming calls to our support by 35%. -- Pampos Charalambous, Multiclick.Net
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Highlights of Comm100 FAQ / Knowledge Base Software
Improve Support Quality & Efficiency
Giving an accurate and professional answer could be as simple as redirecting your
customers to one of the knowledge base articles. Customer satisfaction is improved
and customer support workload is reduced.
Reduce Staff Training Time
Comm100 knowledge base software helps you share documentation and procedures
internally and familiarize your new team members with product details so that they
can be up and running more quickly.
Easy to Set up & Easy to Access
No download or installation is required. Just sign up free for a Comm100 account and you can put up a knowledge
base system on your website right away. Only a web browser and an Internet connection
are needed.
Highly Secure Hosting Environment
We employ industry-leading technology and infrastructure to deliver maximum security,
reliability and performance capability for your business. As a licensee of TRUSTe,
we are committed to protecting your information privacy.
Have Your Own Branding & Style
You can use your own domain name and branding image for your knowledge base system.
Multiple page styles are provided for you to choose; page header and footer are
fully customizable to match your branding.
Integrate with Other Comm100 Apps
The integration with Comm100 Forum & Comm100 Ticket enables you to submit a forum
topic or a support ticket as a knowledge base article candidate. This helps you
build your knowledge base articles quickly.
Comprehensive Report & Analysis
Detailed reports on categories, articles and searches conducted by visitors in
your knowledge base are available. This helps you understand your visitors' needs
and improve your knowledge base accordingly.
Flexible User Permission Settings
With Comm100 knowledge base software, you can define who can access your
knowledge base, who can view or leave feedback to your articles and the permissions
of each specific operator.