HomeProductsKnowledge Base

Comm100 Knowledge Base

80% customers are asking 20% questions! How can you improve customer satisfaction while decreasing the time spent resolving customer issues? A user-facing knowledge base that provides answers to frequently-asked questions can reduce your inbound customer queries as well as increase your efficiency when answering inquiries.

Comm100 Knowledge Base is the powerful knowledge base software that's entirely hosted by Comm100. We take care of all the software, server side hardware, network and backup for you. In just minutes, you can have a fully featured knowledge base on your website and start empowering your customers.

Video Tour

Knowledge Base Get Started

Comm100 Introduction

There is no professional support without a professional knowledge base system. Comm100 Knowledge Base helps us reduce the incoming calls to our support by 35%.
-- Pampos Charalambous, Multiclick.Net Read More >>

Highlights of Comm100 FAQ / Knowledge Base Software

Improve Support Quality & Efficiency Giving an accurate and professional answer could be as simple as redirecting your customers to one of the knowledge base articles. Customer satisfaction is improved and customer support workload is reduced.	Reduce Staff Training Time Comm100 knowledge base software helps you share documentation and procedures internally and familiarize your new team members with product details so that they can be up and running more quickly.
Easy to Set up & Easy to Access No download or installation is required. Just sign up free for a Comm100 account and you can put up a knowledge base system on your website right away. Only a web browser and an Internet connection are needed.	Highly Secure Hosting Environment We employ industry-leading technology and infrastructure to deliver maximum security, reliability and performance capability for your business. As a licensee of TRUSTe, we are committed to protecting your information privacy.
Have Your Own Branding & Style You can use your own domain name and branding image for your knowledge base system. Multiple page styles are provided for you to choose; page header and footer are fully customizable to match your branding.	Integrate with Other Comm100 Apps The integration with Comm100 Forum & Comm100 Ticket enables you to submit a forum topic or a support ticket as a knowledge base article candidate. This helps you build your knowledge base articles quickly.
Comprehensive Report & Analysis Detailed reports on categories, articles and searches conducted by visitors in your knowledge base are available. This helps you understand your visitors' needs and improve your knowledge base accordingly.	Flexible User Permission Settings With Comm100 knowledge base software, you can define who can access your knowledge base, who can view or leave feedback to your articles and the permissions of each specific operator.