Knowledge Base

Overview How It Works Screen Shots System Requirements Data Center Support & Documentation How to Contribute

Microsoft Gold Certified Partner: Comm100 - Open Source & Free Hosted Customer Service Software


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Knowledge Base

The Powerful Free Knowledge Base Software

Comm100 Knowledge Base - the Powerful Free Knowledge Base Software
Comm100 Knowledge Base is the powerful free knowledge base software. It is delivered as a SaaS application and hosted by Comm100. We take care of all the software, server side hardware, network and backup for you. You can have your own brand identify, including your own domain name and branding image.
Why Comm100 knowledge Base is Free?
Comm100 believes every business deserves top-tier customer support and communication software. Free software is a widely adopted and proven business model. Well-known free software includes Wordpress, Java, Linux and so on. In the future, we will charge fees for add-on services. However, all features you get free now will continue to be free in the future.

Comm100 Knowledge Base can help your business:
Reduce in-bound customer support requests
80% customers are asking 20% questions! Most questions were asked before. Comm100 Knowledge Base helps your customers resolve issues by themselves.
Reduce staff training time
Your can use Comm100 Knowledge Base to familiarize your new team members with product detail so they can be up and running more quickly.
Improve customer support quality and efficiency
Get it right at the first time. Giving an accurate and professional answer could be as simple as redirecting your customers to one of the knowledge base articles.
Share documentation and procedures internally
Besides customer service, you can of course use Comm100 Knowledge Base for other internal purposes.

Highlights

Business Knowledge Base Made Easy
Business forum made easy. Comm100 Knowledge Base - The Free Knowledge Base Software
  • Enterprise grade product offered free
  • Hosted and fully managed by Comm100. We take care of all the software, server side hardware, network and backup for you. No setup or maintenance on your side.
  • No software to install. You and your visitors only need a web browser.
  • No matter you are using Windows, Linux, ASP, ASP.NET, PHP, SQL Server, MySQL or any other technologies, you can fully integrate Comm100 Knowledge Base into your web site.
Full Control of Your Own Brand Identify
Full control of your own brand identify. Comm100 Knowledge Base - The Free Knowledge Base Software
  • You can use your own domain name for your knowledge base.
  • You can use your own branding image.
  • Knowledge base page header and footer are fully customizable.
Highly Secure & Available Hosting Environment
Highly Secure & Available Hosting Environment. Comm100 Knowledge Base - The Free Knowledge Base Software
  • World-class Bell data center
  • High-end HP servers to run the application
  • RAID ADG to protect your data from hard disk failure
  • Rigorous backup and disaster recovery plan enforced
Powerful, Yet Easy to Use
Powerful yet Easy To Use. Comm100 Knowledge Base - The Free Knowledge Base Software
  • Articles can be categorized by products, areas etc.
  • Attachments can be added to article
  • Feedback and comment for article
  • Featured, most popular and recently viewed articles
  • Full text search to find information quickly