Digital omnichannel: required by today’s demanding customers

The future isn’t personal and digital, the present is.

Voice may be the ‘grand ol’ dame’ of customer service, but it’s not what your customers want anymore. Long wait times, high cost of delivery, and disruptive agent turnover are only the beginning. It’s time to catch up to today’s digital-first, always-connected, always demanding customer. We’ll help you enlighten your contact center and drive greater efficiency, cost-effectiveness, and customer satisfaction through live chat, email, social media, text messaging and enterprise knowledge base software.

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Answer the bell, wherever it rings

With all the key digital channels managed in one place, Comm100 helps you connect with your customers wherever and whenever they want. That may be an email today, a chat tomorrow, and a tweet next week. No problem – we’ll keep a tight lid on the conversation wherever it takes you – including AI chatbot and knowledge base software for the call center.

Increase efficiency while reducing cost

Digital customer service can be 1/3 or less the cost of phone service, thanks to less expensive software and the ability for agents to handle more than one conversation at a time. Raise productivity, increase efficiency and scalability, and keep costs under control even as you grow.

Less searching, more answering

The Comm100 platform rolls all your channels into a single, intuitive agent console, and includes easy access to critical information for resolving customer questions. Integrate your CRM and other core business systems so your agents never have to switch screens to find the details they need to serve your customers.

The insights you need to improve

Comm100 includes detailed real-time dashboards and revealing reports to help you go beyond the ‘what’ and drill into the ‘why’ of your customer service operations. We’ll help you make smarter decisions about everything from your digital deployments to agent performance. After all, what gets measured gets managed.

Be ready for whatever the future brings

If the present is digital, there’s no question the future will be too. Who knows which new channels your customers will start using next? Maybe you’ve already gotten a question via TikTok. Whatever tomorrow brings, trust Comm100 to help you get online and stay connected.

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