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With all the key digital channels managed in one place, Comm100 helps you connect with your customers wherever and whenever they want. That may be an email today, a chat tomorrow, and a tweet next week. No problem – we’ll keep a tight lid on the conversation wherever it takes you – including AI chatbot and knowledge base software for the call center.
Digital customer service can be 1/3 or less the cost of phone service, thanks to less expensive software and the ability for agents to handle more than one conversation at a time. Raise productivity, increase efficiency and scalability, and keep costs under control even as you grow.
The Comm100 platform rolls all your channels into a single, intuitive agent console, and includes easy access to critical information for resolving customer questions. Integrate your CRM and other core business systems so your agents never have to switch screens to find the details they need to serve your customers.
Comm100 includes detailed real-time dashboards and revealing reports to help you go beyond the ‘what’ and drill into the ‘why’ of your customer service operations. We’ll help you make smarter decisions about everything from your digital deployments to agent performance. After all, what gets measured gets managed.
If the present is digital, there’s no question the future will be too. Who knows which new channels your customers will start using next? Maybe you’ve already gotten a question via TikTok. Whatever tomorrow brings, trust Comm100 to help you get online and stay connected.