Video

Podcast: Live Chat Benchmark Analysis by Experience This!

The speakers

Joey Coleman
Joey Coleman - Show Host, Professional Speaker, and Chief Experience Composer at Design Symphony

Joey Coleman helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Volkswagen Australia, Zappos, and Whirlpool.

Dan Gingiss
Dan Gingiss - Show Host, Customer Experience Speaker and Consultant

Dan is an international keynote speaker and marketing/customer experience consultant. His 20-year career has consistently focused on delighting customers, spanning multiple disciplines including marketing, customer experience, customer service, and social media. He held leadership positions at McDonald’s, Discover, and Humana.

Jeff Epstein Headshot
Jeff Epstein - VP of Marketing at Comm100

Jeff is a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.