It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Comm100 Omnichannel Takes Home its Third CUSTOMER Product of the Year Award

The 23rd annual award recognizes the most innovative customer experience technology solutions 

Vancouver, B.C., March 29th, 2021 — Comm100 announced today that its Omnichannel Customer Engagement platform has earned a 2021 CUSTOMER  Product of the Year Award by TMC, repeating its wins from 2019 and 2020.

The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center and CRM industries. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

Comm100 was chosen again for its Omnichannel Customer Engagement platform which provides accessible and personalized communication to improve customer and agent experiences. The company empowers brands to connect on popular digital channels including live chat, email, social media, and messaging apps, all managed through a single, unified console. This console also now integrates with Cisco UCCX and UCCE and can be embedded directly into Cisco Finesse so Cisco contact centers can become a complete omnichannel customer engagement platform. Comm100 customers can also achieve greater efficiency with Comm100’s AI chatbots, agent-facing AI, and self-serve knowledge bases.

“We all know that today’s customers want to connect with brands on their channel of choice, and they expect this experience to be seamless,” said Jeff Epstein, VP of Marketing and Strategy at Comm100. “This award validates our efforts to deliver this with Comm100 Omnichannel, across any vertical and via any channel. We are extremely pleased to be recognized among so many other notable organizations and look forward to introducing many more platform developments that will help brands connect with their customers.”

To learn more about the work Comm100 does for its customers, check out some of the company’s customer stories here –


Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit


Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere. To learn more about Comm100, visit:


Kate Rogerson

Content Manager, Comm100