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Best Free Knowledge Base Software for Customer Support
April 22nd, 2021 | Knowledge Base

The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. However, with a + Read More

4 Easy Steps for Building an Internal Knowledge Base
November 5th, 2020 | Knowledge Base

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More

Knowledge Base Examples: 6 Tips for Clean, Professional KBs
February 9th, 2018 | Knowledge Base

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More

Building the Perfect Knowledge Base Template Article
February 7th, 2018 | Knowledge Base

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More

What do I Need to Know to Create a Knowledge Base?
February 6th, 2018 | Knowledge Base

A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they + Read More

What Is a Knowledge Base and Why Is It Useful?
February 5th, 2018 | Knowledge Base

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More