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We Are Switching Comm100 Live Chat Agent Console from Flash to HTML5
March 2nd, 2017 | News & Updates

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More

6 Effective Ways That You Can Use Live Chat as a Lead Generation Tool
February 22nd, 2017 | Live Chat

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More

5 Practical Tips for Better Email Writing with Ready to Use Examples
December 15th, 2016 | Customer Service

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

Free Christmas Trivia Printable – The Comm100 Big Holiday Quiz
November 30th, 2016 | News & Updates

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More

Is Your Checklist Ready? Last Minute Cyber Monday Tips for Your Ecommerce Success
November 17th, 2016 | Customer Service

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More

Everything You Need to Know about Seasonal Hiring for Live Chat
November 10th, 2016 | Customer Service

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

5 Tips to Boost Your Holiday Shopping Revenue This Season
October 20th, 2016 | Customer Service

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

15 Customer Retention Strategies for Long-Term Customer Loyalty
October 9th, 2016 | Customer Service

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More

What Is Customer Churn Rate and How You Can Reduce It Fast
September 29th, 2016 | Customer Service

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

Top 3 Ways to Handle Bad Reviews on Social Media
September 1st, 2016 | Customer Service

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

10 Warning Signs That Your Customer Service Sucks
August 25th, 2016 | Customer Service

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

[Interview] Improve Your Customer Service Training with This Expert Advice
July 28th, 2016 | Customer Service

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

Comm100 Live Chat Achieves Security Milestone with PCI Compliance
June 22nd, 2016 | News & Updates

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More

How to Prevent Difficult Customers in Retail: Brick and Mortar
June 8th, 2016 | Customer Service

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

7 Things You Can Do Today to Increase Customer Loyalty
May 18th, 2016 | Customer Service

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

Multi-Tasking 101 for Live Chat Agents
May 5th, 2016 | Customer Service

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

How to Hack Customer Empathy Like an Apple Store Genius
April 29th, 2016 | Customer Service

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More

8 Proactive Chat Best Practices with Ready-to-Use Scripts
February 21st, 2016 | Live Chat

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More