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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report
December 7th, 2017 | Contact Center

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for + Read More

Winning Live Chat Training for Your Customer Service Team
November 30th, 2017 | Customer Service

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More

The Art of Boosting Team Morale: How to Motivate Your Live Chat Team
November 29th, 2017 | Live Chat

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More

How to Go the Distance: Key Tips and Practices for Managing a Remote Live Chat Team
November 23rd, 2017 | Live Chat

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More

21 Ways to Boost Conversions with a Scarcity Mindset
November 22nd, 2017 | Customer Service

The fewer products you have, the more people want them. The more products you have, no one’s really interested. This is more than + Read More

From Average to Awesome: Boost Conversions with Wolfgang Digital’s 2017 E-Commerce Online Benchmark
November 20th, 2017 | Customer Service

Ever wondered if your website performance metrics are falling behind industry average? Wolfgang Digital’s 2017 E-Commerce Benchmark KPI Study has now been published + Read More

One and Done: How to Optimize Your First Contact Resolution Rate
November 15th, 2017 | Customer Service

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More

More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat
November 15th, 2017 | News & Updates

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More

5 Social Media Customer Service and Marketing Secrets from the Pros
November 8th, 2017 | Customer Service

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs
November 6th, 2017 | Customer Service

Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More

10 Critical Digital Marketing Mistakes That eCommerce Stores Need To Avoid
November 1st, 2017 | Customer Service

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More

10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!
October 30th, 2017 | Contact Center

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More

Christmas Gifts For Customers: 7 Thoughtful Ideas To Say Thank You
October 29th, 2017 | Customer Service

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More

8 Ways to Plan for Black Friday and Other Seasonal Traffic Spikes
October 23rd, 2017 | Customer Service

The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More

Hey Good Lookin’! Announcing Comm100’s New and Improved Live Chat Designs
October 18th, 2017 | News & Updates

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More

How to Reduce Your Average Handle Time Fast
October 18th, 2017 | Customer Service

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More

9 Unmissable Reasons Why You Need to Care about Social Media Customer Service
October 16th, 2017 | Customer Service

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More

Best Practices for Adding Live Chat to Your Website
October 11th, 2017 | Live Chat

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More