Blog

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More about best practices for adding live chat to your website

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More about 7 must-know differences between live chat and live messaging

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More about do you have an effective live chat onboarding program? here’s why and how you should get one

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More about 7 last-minute customer service considerations for video chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More about 4 important sound and background considerations for video chat

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More about do your agents look the part? 5 things to consider before video chatting

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More about 12 ways that audio and video chat wins customer service

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More about announcing the launch of comm100’s chatbot

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More about introducing audio & video chat in comm100 live chat

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More about customize your live chat window: tips and best practices

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More about we are switching comm100 live chat agent console from flash to html5

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More about 6 effective ways that you can use live chat as a lead generation tool

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More about free christmas trivia printable – the comm100 big holiday quiz

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More about 10 warning signs that your customer service sucks

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More about comm100 live chat achieves security milestone with pci compliance