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Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More about how to hack customer empathy like an apple store genius

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More about 8 proactive chat best practices with ready-to-use scripts

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More about double your sales with awesome live chat upselling techniques

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More about customer satisfaction versus customer loyalty

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More about is your live chat system protected against ddos attacks?

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More about how to provide 24/7 live chat support with limited resources

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More about 5 metrics to consider when evaluating customer service performance with live chat reports

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More about 4 best practices for follow-up emails after chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More about 7 live chat tips to make it more effective for your company

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More about how to find the best live chat software

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More about [rfp template] live chat software review questions

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More about 5 ways to get the most out of canned messages

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More about 7 live chat etiquettes to boost your customer satisfaction

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More about 9 effective tips for customer service on social media

The art of upselling and cross-selling has been around since humans began trading seashells for leather. Throughout history, many businesses have incorporated upselling + Read More about 5 key guidelines for upselling and cross-selling